Telephone hub performance
At the beginning of the year we listened to your feedback and recognised there was an issue with our telephone system. We undertook an urgent review of the telephone system to ascertain how we might improve the handling of our inbound calls.
At the end of February 2018, we revised our phone systems and created a ‘telephone hub’ within the surgery. This hub provides a dedicated and uninterrupted zone for colleagues answering the phones which has resulted in a much improved efficiency in dealing with the volume of calls which, in turn, has dramatically reduced the call waiting time. We plan to update this page monthly to keep our telephone system performance transparent.
Information on the performance of our telephone system is not currently available to us, due to a technical issue with our supplier. We raised an urgent support ticket with the supplier in July 2018, and we are awaiting a response to allow us to publish detailed telephone performance statistics on our website.