SURGERY TIMES
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When The Surgery Is Closed - Out of Hours
For healthcare information and advice
you can contact NHS Direct on 0845 46 47 or via the internet at www.nhsdirect.nhs.uk
We use the Local Care Direct deputising service. Calderdale Primary Care Trust
is responsible for commissioning this service. For out of hours emergencies please
telephone the surgery on 01484 714349 when you will hear a recorded message giving
details of the relevant phone number to ring. The surgery is closed between 6.30pm
and 8.15am each weekday and at weekends. Please use the emergency service appropriately.
Surgery Premises
The surgery is purpose built and is situated close to the town centre. There are limited car parking facilities at the surgery but there is a municipal car park a short distance up the road by the church. There is parking and easy access for the disabled at the surgery.
Complaints/Comments
We always try to give you the best
services possible, but there may be times when you feel this has not happened.
We have a procedure in place to enable you to let us know if you have a complaint
or concern about the service you have received from either doctors or staff working
at this practice. Please ask for a leaflet should you wish to comment. All complaints
will be recorded and written complaints will be acknowledged within five working
days of receipt.
Patient Information
Patients' Rights to General Medical Services:
Patients have the right to:
- Be registered to a general practitioner.
- Change doctor if desired.
- Be offered a health check on joining
the practice.
- Receive appropriate drugs and
medicines.
- Be referred for specialist or
second opinion if the GP agrees
- Have the right to view their medical records, subject to the Acts and to know that those working for the NHS are under legal obligation to keep the contents confidential.
With these rights comes responsibilities and for the patients this means:
- Courtesy to the staff at all times
- remember they are working under doctors' orders.
- Patients who are violent or abusive
will be removed from the practice list.
- To attend appointments on time
or give the practice adequate notice that they wish to cancel. Someone else could
use your appointment!
- An appointment is for one person
only - where another member of the family needs to be seen or discussed, another
appointment should be made.
- Patients should make every effort
when consulting the surgery to make best use of nursing and medical time. Home
visits should be medically justifiable and not requested for social convenience.
- When requesting repeat prescriptions,
please give us a minimum of 24 hours to allow for accurate prescribing.
- Out of hours calls (eg evenings; nights and weekends) should only be requested if they are felt to be truly necessary.
Freedom Of Information- Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception or alternatively by downloading from this website.
Confidentiality
The practice computer is registered under the Data Protection Act and strict
confidentiality is maintained. All staff are bound by strict rules of confidentiality
and sign a confidentiality agreement when commencing work at the surgery. Patients
can request access to their own written and computer records. If copies of a
computer printout are required a charge is made for this to cover costs incurred.
Access to medical records for people outside the health care team (or who are
involved in the patient's clinical care) is only given with the patient's express
written permission.
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