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Our mission is to provide patients in Braintree with high quality, easy and convenient access to a GP or nurse when they need it. Our core values and principles are:

  • Patient-centric: putting patients at the heart of everything we do.
  • Quality: providing the highest standard of care and treatment.
  • Ethical: operating within an ethical framework through openness and transparency.
  • Passionate: being passionate about enhancing caring for our patients.
  • Teamwork: supporting and sharing with all members of our team and partners.

Zero tolerance

Unacceptable behaviour including verbal abuse and violence will not be tolerated and patients who offend in this way will always be removed from the practice list. The NHS operates a zero tolerance policy in these matters.

The practice will involve all and any appropriate agencies to assist in dealing with these issues including reporting the matter to the police.

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