Stay at home if you have coronavirus symptoms

Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. Covid alert – Individuals returning from Denmark should not be seeking routine outpatient, ambulatory or primary care, elective treatment while in their 14 days of isolation after their return.  If you have recently returned from Denmark please call 111 for further advice regarding access to health care services during your isolation period.

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Due to the Covid-19 pandemic we have had to make some changes to our appointment booking process to ensure the safety of both patients and our staff. We have moved to a total triage model which means all appointments should be booked by telephoning the service only so please do not attend the Surgery to request an appointment.

Online appointment booking is temporarily suspended due to the need for telephone triage and it is the clinicians decide if a telephone, video or face to face appointment will be most appropriate.  We also now have an online virtual consultation platform called Doctor Link which can be accessed 24 hours a day.  If you are unable to call the practice Doctor Link will ask you a series of questions regarding your symptoms and where appropriate the practice will be informed to arrange an appointment with you.  The link to register for this service can be found on our Home page.

If you want to talk to a particular doctor, you will be offered the next available advance telephone appointment for that doctor. This may not be available for a number of days. You can book an appointment with a particular doctor for up to four weeks in advance. If you do not mind which doctor you see, you will be offered an appointment with a doctor or other suitable healthcare professional. If you need to be seen urgently you will be given an appointment for the same day. Whilst we cannot guarantee which doctor you will see (unless it is an advance appointment) we will try to accommodate any preference that you may have, it at all possible.

If you need an interpreter for your appointment please inform reception at the time of booking so it can be arranged prior to your appointment.

Please visit Contact Us to see our full contact details.

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